Frequently asked questions
Buyer-focused answers on pricing, operations, messaging, security, and integrations.
Getting started
Who is SFC built for?
SFC is built for independent and multi-facility self-storage operators who want modern operational software without bloated enterprise complexity.
Do you offer a free trial?
Yes. SFC offers a 30-day trial with first-month-free positioning as listed on pricing pages.
Is a credit card required to request a demo?
No. You can request a demo and review fit before committing to a paid subscription.
Do you help with setup or migration?
Yes. Setup and migration guidance is available based on your existing data and workflow complexity.
Billing and pricing
Is SFC priced per facility, per user, or per unit?
Public pricing is positioned as flat monthly pricing. See the pricing page for current terms and details.
Is there an onboarding fee?
No onboarding fee is included in current public pricing language.
Does SFC support autopay?
Yes. Stripe-backed autopay workflows are supported in product billing flows.
Can I manage multiple facilities?
Yes. Multi-facility workflows are supported and surfaced in product operations and reporting paths.
Messaging
Can SFC send SMS and email reminders?
Yes. SFC supports account-related SMS and email reminder workflows when configured by facility operators.
How is SMS consent handled?
SMS requires express opt-in. Message frequency varies. Recipients can reply STOP to opt out and HELP for help. Message/data rates may apply.
Do you send SMS without consent?
No. SMS workflows are designed around consent-based communication practices.
Security and privacy
Is my data secure?
SFC uses practical controls including secure authentication patterns, role-based access, and encrypted transport.
What third-party providers does SFC use?
Core providers in code include Stripe, Twilio, SendGrid, Google Cloud/Firebase, and QuickBooks integration paths.
Can I request a DPA?
Yes. DPA information and request instructions are available on the DPA page.
Contracts and operations
Does SFC support electronic signatures?
SFC includes e-sign and disclosure workflow support surfaces with a published e-sign disclosure page.
Does SFC help with delinquent accounts and lien workflows?
Yes. Delinquency and lien-support workflows are part of SFC’s operational feature set.
Does SFC include a tenant portal?
Tenant portal access flows are available. Confirm exact capabilities and rollout scope during your implementation review.
Does SFC support online rentals or move-ins?
Online rental/move-in workflow surfaces are present. Confirm production fit for your process during demo and onboarding planning.
Integrations
Does SFC integrate with QuickBooks?
Yes. QuickBooks integration callables and UI flows are present in the codebase and support accounting sync workflows.
Are integrations available now?
Current integration surface includes Stripe, Twilio, SendGrid, and QuickBooks. Additional integrations can be discussed based on roadmap priorities.
SMS messaging & consent
If a tenant provides a phone number and opts in, they may receive account-related SMS messages such as payment reminders and important updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. Consent is not a condition of purchase.
Review full details in SMS Terms and Privacy Policy.
For implementation planning details, see Migration.